Return Goods Procedure
Return Request can be submitted through the website. When you are logged in, click the dropdown menu under your name and click on Order History. Select the order that you wish to return and identify the item(s.) Once you are on that item, you will see Return Request, RMA - click that button. On each item you wish to request a return, enter the quantity and the reason for return. When you are finished, you can add some notes to the Return Request or simply select Sent Return Request.
Our customer service team will review the request and then reach out with questions or comments. Due to the nature of some of our products, we are unable to accepts returns on some products, that is why all returns must be reviewed before they are accepted.
You can also contact us to receive a Returned Goods Authorization (RGA) prior to returning any merchandise. Once received, we will process the request immediately. Goods returned to us without an RGA will delay the crediting process.
All merchandise becomes the property of the purchaser upon delivery by the carrier. It is always good practice to check for damage to the shipment immediately upon arrival and note any findings on the delivery receipt. You should then contact the carrier for instructions on how to process a claim, if needed. Our responsibility ceases once we deliver the merchandise to the carrier in good condition, but we will render all reasonable assistance in substantiating your claim.
Cancellation of Orders and Return of Goods
Orders may not be cancelled or merchandise returned without our approval. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a no-charge replacement or full credit provided the merchandise is returnable to our supplier and in saleable condition.