FAQ’s About Orders:
How can I track my order?
If we have a tracking number (UPS, FedEx), you can find the tracking under Order History. Go to Order History, select the order and if tracking is available, it will be listed there. You can always call or start a chat as well!
I have items on backorder — how do I know which ones?
Before calling or sending an email, login to your account, open Order History, select the order you want to review. On the order detail, you will see quantity ordered and quantity shipped.
What is the Return Policy at Mars Supply?
To learn more about our Return Policy. Click Here
What are my shipping options?
To learn more about how we ship your orders, view this page.
Do you do drop/direct shipments from manufacturers?
Yes. If the manufacturer allows, we can drop-ship orders to you. You must be an active customer with us and in good credit standing. We also have some direct shipping programs with certain manufacturers.
How do I become a customer of Mars Supply?
View our page that discusses the benefits of becoming a registered customer of Mars Supply.
I’m a current customer and need to get my website account set up, how can I do this?
Send an email to [email protected] and include your first and last name, email address, company name and customer number with Mars Supply.
